the after hours flowers. -FAQ | The After Hours Flowers

Contact support team

Do you have a physical storefront?
- We do not have a physical storefront. You can place your order online or give us a call at 877.248.9518. While we offer 24/7 service and four different delivery types, you can also pick up your flowers to avoid a delivery fee in the lobby of Hotel Alexander, 306 W 94 St, New York, NY 10025. Make sure you place your order before coming so we can have it ready for you!
Can I customize my bouquet?
- You most definitely can! We have trained floral experts to help you build the perfect bouquet for your occasion. The After Hours Flowers can also provide flowers for any event, as well as floral subscriptions for lobbies and entrances. Give us a call to learn more: 877.248.9518.
How do I contact someone at The After Hours Flowers?
- You can call our trained service team 24/7 with any requests or concerns at 877.248.9518. You can also submit a ticket or send an email to info@theafterhoursflowers.com.
Where can I create an account?
- You can sign up for an account here
Where should I start?
- Start by browsing our bouquets page. You can create an account or login to receive information on all previous orders.
Is The After Hours Flowers available in my city?
- The After Hours Flowers currently services Manhattan with 24/7 delivery. Some exceptions can be made for the boroughs, please call 877-248-9518 to see if we can accommodate your order.
When can I get fresh flowers delivered?
- The After Hours Flowers is the only florist that offers 24/7 delivery, and five different options to choose from. We understand that you have a busy schedule, and that it can be difficult to place your order days or even weeks in advance.
  
  Our experienced delivery staff can bring you flowers within two hours of processing your order, 24/7.
  
  Have a look at our other delivery options by clicking here.
How does The After Hours Flowers work?
- 1.- Pick from one of our bouquets here
  2.- Customize your delivery time with our five delivery options, delivery is available 24/7 (even at 3AM!)
  3.- Your flowers will be delivered at the time you requested
  4.- Sit back and wait to receive a delivery confirmation email with the signature details and exact delivery time
Are you open right now? When do you close?
- Heck yea we're open! We are here for you 24 hours a day, 7 days a week, 4 weeks a month, 12 months a year. You can set your delivery time for 3AM or 3PM, it makes no difference to us. We are always here for you!

What are your delivery options?
- We have four delivery options and a pickup option to choose from.
  
  Daytime Delivery guarantees your flowers delivered any time between 8am and 8pm on your chosen date, and is available for same day delivery until 2pm.
  
  Express Delivery gives you the option of choosing a four hour time window. This option is available 24/7.
  
  Priority Delivery is best for those with specific time needs. You can choose any time throughout the day or night to have your flowers delivered.
  
  Rush Delivery guarantees your flowers delivered in two hours or less.
  
  Or you can also stop by and Pick Up your flowers to avoid the delivery fee. Your flowers will be waiting in the lobby of Hotel Alexander, 306 W 94th St, New York, NY 10025.
Do you deliver 24/7?
- We are open for business 24 hours a day, 7 days a week, 4 weeks a month, 12 months a year. You can set your delivery time for 3am or 3pm, it makes no difference to us. We are always here for you!
Are you actually open 24/7?
- We staff trained florists, delivery personnel and floral specialists 24/7. Place an order on our website or call 877.248.9518 for any special requests.

I earned some credit on your site, how do I see how much I have in my wallet?
- You can see your current cash balance, order history and pending deliveries in your account.
I forgot my password, how do I reset it?
- You can reset your password by clicking here. Our automated system will send you an email with your new password.

Is my payment information safe?
- Your privacy and security is something we take very seriously. We never save credit cards in our database, so you never have to worry about us losing your information.
  
  We only keep your delivery and billing address on file in case you want to send flowers to the same place, making the ordering process fast as lightning!
How long do refunds take?
- Refunds should show up in your bank account within 3-5 business days of processing your request.
How do I use a promo or discount code?
- You can apply your code in the Review section of the checkout process.
How do I add credit to my Wallet?
- Any credit owed is automatically added to your online Wallet by our automated system. You can get credit towards your next order by doing the following.
  
  Register for an account to get $20 added to your Wallet
  Share your unique referral link via twitter, facebook, or email to get $20 added to your Wallet. Best part is, anyone who uses your link will also get $20 off their first order!
  Add a special occasion to get an email reminder 7 days before the date, and get $5 to spend on that order.
  
  Help us grow our brand and we will get you closer to sending your next bouquet for free!
What types of payment do you accept?
- We accept Visa, Mastercard, Discover and American Express.

Where is The After Hours Flowers hiring?
- We are currently only hiring in New York City Metro Area.
Is The After Hours Flowers hiring?
- We are always looking for experienced florists, operators and delivery personnel. If we can’t fit you into a role today, we will definitely be reaching out before the holidays. Please send your resume and a short introduction to theafterhoursflowersjobs@gmail.com.

Oh no… I need to cancel my order!
- It’s ok. Create a support ticket or call 877.248.9518 and we’ll take care of it for you.
Can I add something to my order?
- You most definitely can! Create a support ticket or call 877.248.9518 and we’ll make sure to add it to your order.
Can I change the bouquet I ordered?
- Yes! Please send over a support ticket or give us a call at 877.248.9518 and we’ll sort it out for you.
Can I change my delivery time?
- You can change your delivery time by opening a support ticket or giving us a call at 877.248.9518.
Can I change the card message?
- Sure, so long as your flowers have not been sent out for delivery, you can change your card message in your open orders.
How can I get my receipt?
- Our automated system sends you a receipt for your purchase as soon as your payment has been received. Sometimes emails from no-reply@theafterhoursflowers.email can find their way into your junk folder.
  
  If you can’t find it there, we’ll gladly send you another receipt. Just send us a quick support ticket and we’ll get you the new copy in no time.
Where can I find my previous orders?
- You can find all your previous orders in your order history. You can also make changes to any orders that haven’t been delivered by viewing your open orders.

Where do my flowers actually come from?
- Our flowers are shipped overnight in refrigerated containers from flower farms in Los Angeles, Holland, Columbia and Ecuador. We also source seasonal flowers from local flower farms.
How fresh are my flowers?
- We get a fresh shipment of flowers every Monday and Thursday, and keep them in our super cold refrigerator at 38°F so they stay fresh until we get our new shipment. At that temperature, flowers can last up to a month!
How can I make sure my flowers last as long as possible?
- 1.- Change the water with cold tap water as soon as you see it get a bit dirty.
  2.- Make sure the water level in the vase is ¾ full.
  3.- Keep your flowers out of direct sunlight and in a cool place (we keep them at 38°F).
  4.- Take a sharp knife or a pair of scissors to trim the base of the stems every time you change the water.
  5.- If you see any browning or damaged petals, remove them! Dirty petals will rot the other flowers in the bouquet.